FAQ
Have questions? We're here to help! Browse our frequently asked questions to learn more about our headwraps, silk satin scarves, jewelry, shipping, care instructions, and more. If you can't find the answer you're looking for, feel free to contact the Vīb Eklektic team—we're always happy to help.
Orders & Shipping
How long does shipping take? Orders are typically processed within 1–3 business days. Once shipped, delivery times vary based on your location.
Do you offer local pickup? If local pickup is available, it will appear as a checkout option. Follow us on social media for upcoming pop-up markets and events.
Do you ship internationally? We currently ship within the United States. International shipping options may be added in the future.
Headwraps
What size are your headwraps? Our headwraps are generously sized to accommodate a variety of hairstyles, including natural hair, braids, locs, twists, and protective styles.
Are your headwraps beginner-friendly? Yes! Whether you're new to headwrapping or an experienced wrapper, our wraps are designed to be versatile and easy to style. Be sure to visit our Tutorials page for step-by-step guides.
What are your headwraps made from? Materials vary by collection. Each product page lists the fabric type and care instructions.
Can I wear your headwraps if I have short hair? Absolutely! Our headwraps look beautiful with short hair, long hair, braids, locs, or no hair at all.
Are your headwraps suitable for people experiencing hair loss? Yes. Many customers choose our headwraps for comfortable, stylish coverage during hair loss related to chemotherapy, alopecia, or other conditions. They're also a great choice for everyday protective styling.
Silk Satin Scarves
Why choose a silk satin scarf? Silk satin scarves help reduce friction, minimize frizz, and protect your hairstyle while adding a polished, elegant look.
Can I wear silk satin scarves every day? Yes! They're lightweight, versatile, and can be styled as a headscarf, neck scarf, handbag accessory, or fashion accent.
Jewelry
Are your earrings lightweight? Many of our statement earrings are designed to be lightweight for comfortable all-day wear. Product descriptions include additional details.
Care Instructions
How should I care for my headwrap? We recommend hand washing in cold water with a mild detergent and laying flat or hanging to air dry to help preserve the fabric and vibrant colors.
How should I care for my silk satin scarf? Hand wash gently or follow the care instructions listed on the product page. Avoid high heat when drying or ironing.
Returns & Exchanges
What is your return policy? Due to the nature of our products, returns and exchanges are accepted only for items that arrive damaged or incorrect. Please contact us within 7 days of delivery if there's an issue with your order.
What if my order arrives damaged? Please email us with your order number and clear photos of the item. We'll work with you to make it right as quickly as possible.
Contact
How can I contact Vīb Eklektic? You can reach us through our Contact page, by email, or by sending us a direct message on social media. We aim to respond within 1–2 business days.